Patient scheduling, reminders and FAQ via Telegram bot
We show more than the outcome: the challenge, solution, stack, workflow logic and what can be adapted for your business.
The result depends on the starting process, data quality and the team role after launch.
The dental clinic administrator spent 5 hours daily on routine calls: scheduling, appointment reminders, answering questions about prices and services. Patients could not book after 6pm.
A Telegram bot that books patients 24/7, sends reminders 24 and 2 hours before the appointment, answers 90% of typical questions. The administrator only sees confirmed bookings.
This scenario can be used as a base for similar processes in sales, support, administration or lead handling. The specific outcome depends on the current process, data quality and automation rules.
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